Double payment

Spectral
Superconductor
1 Reply 784 Views

Hi, this is Siyi, I just saw my final bill was overdue this morning despite I have set the direct debit, so I clime to make the payment manually. However I can see from my bank account that it is double payment for the final bill of the gas. 

1 REPLY 1
David_AGL
AGL Community Manager
0 Replies 780 Views

Hi @Spectral ,

 

Please note that this is a public forum, so I've removed your personal details for security. 

 

You'll need to get in  touch with customer service directly to address this issue. If you log into your account and click "Message Us", you can speak to an agent who will be able to access your account and check on this.