Hi, this is Siyi, I just saw my final bill was overdue this morning despite I have set the direct debit, so I clime to make the payment manually. However I can see from my bank account that it is double payment for the final bill of the gas.
Please note that this is a public forum, so I've removed your personal details for security.
You'll need to get in touch with customer service directly to address this issue. If you log into your account and click "Message Us", you can speak to an agent who will be able to access your account and check on this.
