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svf Switched-on
09-11-2023

Re: Change of residential electricity plan fails and throws a generic (useless) error message

Hi, I am having exactly the same user experience when trying to select a plan online. I get to the checkout and then an error message tells me there is a problem and to refresh the page or contact AGL. I have already spent over 30 minutes waiting on the phone so tried online, so I am not going to call to sort this out. I can also only see two plans when I select change plan as an option but there are others I should be seeing and able to choose. Why is this??
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