AGL Internet Feedback and Ideas

Help us improve AGL's internet services

Help us improve AGL's internet services

Support Port Forwarding with your internet service.

Switched-on

Today, after transferring to AGLs internet service. I found out after waiting over an hour and a half with AGLs terrible customer support team that you don't support Port Forwarding with your internet service. This is a basic, important function for many people. Why wouldn't you support it? It's ridiculous. 

7 Comments
AGL Community Manager
Status changed to: Investigating

Hi @Mum23k

Sorry to hear you had a frustrating experience with support on this issue. Thanks for sharing the feedback - I'll pass it along to the product team.

Sparky

Does this mean we'll be getting port forwarding? I was under the assumption that Port Forwarding was a 'given' when I signed up. Incredibly dissappointed to discover it is not.

Switched-on

Yeah, the downtime I'm experiencing due to this really... really hurts!

I don't think the community manager is refering to the issue with port forwarding. I think he's responding to the negative feedback on the support team. The support team member I spoke to had no idea what I was talking about either. They're not tech savy.

I asked about getting a static WAN / external IP address and his team leader pointed him to a help page for local static. When I mentioned portwarding his responce was "you'd know as much as I would".

Telstra support on the other hand was able to confirm both static WAN address and port forwarding.

AGL Community Manager

Hi @PDR 

Just to confirm, we're working on support for static IP and port forwarding.

AGL Community Manager
Status changed to: Investigating
 
Sparky

@David_AGL Is there a ballpark eta on when you'll be done 'investigating' this issue?

AGL Community Manager

@CrazyCatDev , just checked this out for you. The team are actively working on it, but unfortunately can't provide a timeframe at this point.