Why is my app not up dating my day-to-day use

[Robbocoupe]

Having the same issue since 1st july

Called yesterdayband was told to delete app for 24 hours but still does not work

[Pointwilliams]

I’m having the exact same issue - nothing since 1st July 2026. Is AGL aware of this?

[Bjh]

Same here … great customer service you got there AGL 

[ChrisE_AGL]

Hi, @Denbarb, @Robbocoupe, @Pointwilliams and @Bjh 

Thank you for expressing concern. There is sometimes a delay in some data on being pushed through, this can be because of regulatory reasons, areas facing natural disasters, or as a response from interacting with us causing further looking into the account. 

While I understand that most of these won't apply, I have also gone and raised this for further investigation. 

Thank you, Chris

[Bjh]

More like none. Unless the boffins behind the scenes haven't pulled their collective fingers out and not done their job when the change of the mandated 3 hours of free solar was legislated to commence on the 1st of July, which I suspect is the case here .... once again, real sh*t customer service, we will have to start calling you Telstra soon if you all keep this up. 

[Mark65]

Had the same issue since July 1ˢᵗ, the reason given by customer resolutions was 'they weren't receiving data from my smart meter.'  This also happened ½ way through my last monthly billing cycle. Hopefully, it won’t be an ongoing issue! 

[NVP]

I have the same problem since 1st of July as well - When I download the CSV manually from the website it has all the usage data in there, so it's not a problem receiving the data from the smart meter.