Usage

Richard5
Semiconductor
2 Replies 6849 Views

Hi my usage page isn't working. 

7 REPLIES 7
NeilC
Powerhouse
1 Reply 6846 Views

@Richard5 

Shut down your device, wait 5 mins and restart it.

Then check your page again.

 

Repeat 5 times or just wait until the morning, may be they are doing work and have FORGOT to tell everyone AGAIN.

Cheers Neil


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Richard5
Semiconductor
1 Reply 6843 Views
Makes no difference. Have been trying this app since beginning of July. Was
told the first time they were updating the new prices and it would be
working from the 17th July! No daily updates since 28th June!
NeilC
Powerhouse
1 Reply 6841 Views

@Richard5 

 

Have you tried the Web Based Version.

 

go to https://www.agl.com.au/

 

On the right hand side you will see My Account click on that, enter your details.

 

Once logged in you will have an overview page, click on usage and you will see your current bill's usage (well up to a point, as it may be up to three days behind).

 

Hope this helps

Cheers Neil


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Richard5
Semiconductor
1 Reply 6838 Views
It's saying we are just checking things on your account. It's a new account
only started end of June.
NeilC
Powerhouse
0 Replies 6837 Views

Well looks like you will have to wait until it happens.

Cheers Neil


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Suti
Switched-on
1 Reply 128 Views

I have the same issue.

 

I got my first bill last Thursday. It is now Friday and i still cannot see the hourly or daily usage stats for my first billing period. The people in the "message us" function of the app have no idea. In the meantime, I requested my data from Ausgrid and got the data within 24hours. Why hasn't AGL got the data to put online yet?

 

Suti
Switched-on
0 Replies 126 Views

i'd like to add the usage stats are unavailable on both the app and the web.