No enter meter read option found on app

User3000000
Conductor
1 Reply 255 Views

Hello,

 

This is a repost because I was given no support on my original post a week ago.

 

For the past few months my costs have been estimated as $0 on the app. I tried to enter a meter read, but there is no "Enter Meter Read" option like there use to be on the app. The option isn't on the app at all. It's not that it is greyed out. It's that it isn't actually there on the screen where it used to be. I used to be able to find the button on the “USAGE DETAILS” page. Where is it now?

2 REPLIES 2
megan_AGL
AGL Moderator
1 Reply 252 Views

Hi there,

 

Thank you for bringing this to our attention.

 

We are committed to fixing this for you as soon as possible as we know how important being able to track your usage is.

 

We'll send you a private message to get more information from you.

 

Kind regards,

 

Megan

User3000000
Conductor
0 Replies 244 Views

You guys keep messaging me privately then not responding. How is the service this poor?