Urgent Inquiry Regarding Electricity Connection

[diwashkhatiwada]

Dear AGL Team,

Today was scheduled for the electricity connection at my new unit, but I didn’t receive any calls or messages from your team before the connection regarding the time. Instead, I only got a message saying the connection is "completed."

This is my new unit, and I have no idea what the old meter number is. How am I supposed to confirm this? Did your team just insert the meter reading without providing any notice or confirmation?

I expect a prompt response and clarification on this matter.

[Natalie-AGL · Accepted solution]

Hello @diwashkhatiwada, 

Thank you for taking the time to reach out. 

I am truly sorry to hear about the confusion and any inconvenience caused with your electricity connection. We value customer service and strive on getting this right and it's disheartening to hear the lack of communication on our part. Typically, if the power is already connected at the property, we'll only obtain a meter read directly from your distributor to activate your account. If property has a smart meter and the power needed to be connected, as long as the main switch was off, this usually connected remotely, however, I appreciate your concern. We can certainly take a further look into the setup of your account and ensure we have the correct details. I'll send you a private message to get some further details. 

Kind Regards, 

Natalie