Unable to pay bill via app or website

[SkarinDreleth]

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

[SkarinDreleth]

Yep they still have not fixed this. It’s the only bill out of every one that has this repeat issue. 

[PeceD]

Mothn number 8 -  Another month has gone and the problem still exists, it's been a good 7 months now, maybe we should include Current Affairs ?!?

If you can't fix it at least give us the option to go and pay it at the post office, I'm tired of being on the phone typing my card number, listening to the machine, and making sure I don't pay you $70549 or god knows what 

Thank you

P.S

I will keep posting this every month 

[Kirrah]

Hi mine will not let me either! 

[Natalie-AGL]

Hello @Kirrah 

Thank you for reaching out and brining this matter to our attention. 

I'll send you a private message to get more information from you.

Kind Regards, 

Natalie 

[MVP023]

oh my GOD I’m having the same issue and it’s driving me insane and no one will help me!!!!  

[ChrisE_AGL · Accepted solution]

Hi @MVP023 

Thank you for your comment. 

I'm sorry to hear that you are encountering an issue when going to pay your bill online. 

If not already, please try using this page here to pay your bill. If getting an error, please try using a different web browser, If using Google Chrome please try Microsoft Edge and vice versa. 

If still getting an error, please let us know

Thanks, Chris