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AGL iPhone App usage not working

Sydmd
Switched-on
‎29-05-2019 12:36 AM
1 Reply 8879 Views

Hi there

 

I have a smart meter and I use to monitor my electricity usage in the AGL app on my iPhone which worked great.

 

About a month ago I lost this function and I get the error “That’s awkward. There’s a problem with our servers, but we should have it fixed in no time. Sorry for the hold up” along with a try again button. 

 

It appears to be over a month now that your server has been broken. I have contacted the customer support via the online chat who have been unable to resolve the matter. I have uninstalled the app and tried reinstalling it. I have tried logging into my account on a friends iPhone on a different telephone connection.

 

The customer service agent said on the second time that it is a know problem with the iPhone app and it’s being worked on. Yet I have not seen any official media release or other users complaining.

 

I am extremely disappointed this service has not been resolved if that is the case. Could you please officially advise me?

 

Thanks

 

 

4 REPLIES 4
jayden_AGL
AGL Moderator
AGL Moderator
‎29-05-2019 07:56 AM
1 Reply 8874 Views

Hi Sydmd,

 

Welcome to the AGL Community!

 

I'd like to investigate this further for you. So that I can do this, I'll ask you to send me a quick private message (by clicking on my username - "jaydeny") including your AGL account number and email address.

 

Kind regards,

 

Jayden

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Fran3
Switched-on
‎17-03-2026 02:20 PM
1 Reply 1355 Views

 I am not having any joy with your AGL app on my Iphone.  When will it be fixed??

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Mia_AGL
AGL Employee
AGL Employee
‎18-03-2026 12:06 PM
1 Reply 1350 Views

Good day, Fran!

Please elaborate a bit more about the issue you are experiencing so I can assist you.

Kindly,
Mia

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Fran3
Switched-on
‎18-03-2026 02:03 PM
0 Replies 1345 Views

I  have used your app quite extensively in helping me with my gas and Electricity accounts.   For a fe months I have entered my app and provided my email address and password as normal.  Then I need to add my mobile number for my 2 factor authentication.  My next screen then displays: That's awkward.  Theres a problem  with our servers we should have it fixed in no time.  Sorry for the hold up"'

 

Well I have been waiting a long time and still no recovery of the information available.  Can you help me please

 

Fran Thorn 

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