Unable to pay bill via app or website

SkarinDreleth
Switched-on
4 Replies 1513 Views

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

8 REPLIES 8
Xander-AGL
AGL Moderator
1 Reply 1506 Views

Hi @SkarinDreleth - thank you for reaching out.

I'm going to message you privately for some more information.

Kind regards,
Xander

Rhyso
Switched-on
0 Replies 1289 Views

I’m having the same problem please help. 

PeceD
Switched-on
1 Reply 1049 Views

Im having the same problem 

megan_AGL
AGL Moderator
0 Replies 1038 Views

Hi PeceD, 

 

Thank your bringing this to our attention.

 

We have just sent you a private message to get more information from you.

 

Kind regards,

 

Megan

Chey
Switched-on
1 Reply 1035 Views

All of a sudden I’m having the same issue, really really frustrating, nothing is working.

was there a solution to this? 
live chat was no help either

megan_AGL
AGL Moderator
0 Replies 998 Views

Hi Chey,

 

We will send you a private message.

 

Kind regards,

 

Megan

plectro
Switched-on
1 Reply 652 Views

I’m having the exact same issue, has been an issue for months with every bill, very annoying.

PeceD
Switched-on
0 Replies 564 Views

Another month has gone and the problem still exists, it's been a good 6 months now, maybe we should include Current Affairs ?!?

If you can't fix it at least give us the option to go and pay it at the post office, I'm tired of being on the phone typing my card number, listening to the machine, and making sure I don't pay you $70549 or god knows what 😞 

Thank you