Unable to pay bill via app or website

SkarinDreleth
Switched-on
1 Reply 250 Views

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

2 REPLIES 2
Xander-AGL
AGL Moderator
1 Reply 243 Views

Hi @SkarinDreleth - thank you for reaching out.

I'm going to message you privately for some more information.

Kind regards,
Xander

Rhyso
Switched-on
0 Replies 26 Views

Iā€™m having the same problem please help.