Electric meter reads always now rejected, Gas reads always ok

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Never getting help via the offshore support, so frustrating. 


Anyone else have this recurring problem? Has only been a problem for me since their rate hikes. Strangely the gas reads are always fine. 


I've 2 theories: One, is that the parameters have been changed so my albeit legitimate reads are being rejected.

Two, is that my dormant older meter needs a static read every time too. This number never changes, so again this may be the cause of the read rejection. 


I'm researching other providers that provide better support in the meantime, anyone else have a fix? This occurs in both the app and web portal.