EV Night Saver plan rates not correct

Paul-W
Switched-on
7 Replies 2835 Views

After my rates changed on the 19 September my App no longer shows the correct rate between the hours of 12-6am of 8c per KWH  on the EV Night Saver plan

It was correct before this date

It now displays at the full 30.5 cent rate

How can this be fixed?

10 REPLIES 10
NeilC
Powerhouse
1 Reply 2651 Views

@Paul-W,

 

19 Sept 23 00:00 - 06:00 shows the correct rate between the hours of 12-6am of 8c per KWH .

 

It now displays at the full 30.5 cent rate???

 

You have had a rate change and this is showing the new value....???

Cheers Neil


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Paul-W
Switched-on
0 Replies 2647 Views

After the AGL rate change, between the hours of 12-6am instead of displaying the cost at 8 cents per KWH the app displays it as 30,5 cents per KWH 

This makes the app useless in predicting my final bill

 

Bullant
Conductor
0 Replies 2643 Views

Mine is doing exactly the same thing, making the app completely useless as you have said.

 

Even weirder, my billing month rolled over on the 22nd, so the first day of my new billing month is the 23rd, the charges are correct for the 23rd and 24th, but incorrect from the 25th onwards.

H3KT1C
Conductor
0 Replies 2629 Views

I've got the complete opposite, my rates on the EV saver plan show as 8c/kWh throughout the whole 24 hours each day.

Screenshot_20231001_120505_AGL~2.jpg

Screenshot_20231001_120213_AGL.jpg

Screenshot_20231001_120220_AGL.jpg

Bullant
Conductor
0 Replies 2561 Views

Tried contacting AGL about this, got told "the amount shown in the app is an estimate and you need to wait for your meter to be read" ... I explained that I had a smart meter but that got me nowhere.


So ... does anyone from AGL actually read these posts?

 

My estimate is currently at $145 so far for the month and it should be about $30.

Bullant
Conductor
1 Reply 2521 Views

Mate in case you missed it, this has been acknowledged on another more recent post and it appears there is a fix coming. Hopefully soon.

https://neighbourhood.agl.com.au/t5/AGL-App/APP-Error/m-p/33708/highlight/true#M809

Bullant
Conductor
0 Replies 2338 Views

Just got my next bill and all usage was charged at full rate. Got charged $299 instead of $47. Needless to say, I will not be paying ...

David_AGL
AGL Community Manager
1 Reply 2307 Views

Hi @Bullant , yes, this one is being addressed. We'll be providing an update as soon as it's sorted.

Bullant
Conductor
0 Replies 2302 Views

fwiw, there seems to have been an update pushed out and since the 24th (Tuesday) ALL usage is being charged at the 8c rate.