App not showing my billing page

Bonnyhere
Switched-on
1 Reply 106 Views

Hey team, the app has not been showing my billing page for a week or so now. Comes up with an error saying "It's not you, it's us. We are having trouble connecting to your account". My account number is [removed personal details].

 

I've tried logging off and on, to no avail. Please help fix this.

 

Thank you,

Bonny

 

Thank you

1 REPLY 1
SYED_AGL
AGL Moderator
0 Replies 84 Views

Hi,

 

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

 

Thank you for your patience, and we're here to help!