Closed and Inactive Acct still Showing on My Account

[Andy2233]

Hi there, when I view my account, I can still see an inactive acct which was closed over 10 yrs ago.  How can i remove this so i only see active accounts?

[SYED_AGL]

Hi, 

Thanks so much for reaching out.

If that account is causing issues on your overview page, the best next step would be to give us a call on 13 12 45. Our dedicated team can look into it and attempt to reset your online account for you.

If a reset doesn't resolve the issue, you may need to create a new online account using a different email address. We understand this can be inconvenient, and we’ll do our best to support you through the process.

Please don’t hesitate to get in touch if you need any further help — we're here for you.

SYED