App not showing my billing page

[Bonnyhere]

Hey team, the app has not been showing my billing page for a week or so now. Comes up with an error saying "It's not you, it's us. We are having trouble connecting to your account". My account number is [removed personal details].

I've tried logging off and on, to no avail. Please help fix this.

Thank you,

Bonny

Thank you

[SYED_AGL]

Hi,

I'm really sorry to hear about the trouble you've been experiencing. I completely understand how frustrating this must be for you. Rest assured, our dedicated team is ready and more than happy to look into this for you. If the issue is still ongoing, please don't hesitate to reach out to us directly at https://www.agl.com.au/help-support/contact-us. We’ll make sure to get it resolved as quickly as possible.

Thank you for your patience, and we're here to help!
 

[wheaties]

Bonnyhere - has your problem been resolved because I am also having the same issue and I've been told they are working in the background but still unable to view any usage etc.

[Bonnyhere]

Hey man, yes. I called customer service and they fixed it then and there.

Cheers,
Bonny

[wheaties]

Thanks Bonny - I'll phone again tomorrow and hopefully will be fixed - cheers Anne

[Bonnyhere]

If that takes too long, the helpdesk "chat" on the AGL app is pretty quick
too. Either way, good luck! 😊

Cheers,
Bonny

[Simone83]

Have you guys had this fixed? It’s doing the same for me now too and when I tried calling they said to wait 24hours and try again?

[wheaties]

No still not working - I phoned again (3rd phone call) and contacted via chat (twice) and it's still not fixed although the guy who helped me this time will follow up when he is back at work next week.  I haven't been able to view anything for nearly 3 weeks which is frustrating as I have my own house, plus a deceased estate I am managing and my son's unit that I monitor so we have no idea of usage or solar input.  Anne 

[wheaties]

AGL Please respond to my many requests to fix this problem as I still can't use my AGL phone App nor the online account usage etc.....  I have had no explanation as to what is wrong other than you are working in the background try to fix.  As it's been nearly 3 weeks I'll be considering another provider.  Is anyone else who has experienced this problem had it fixed.

[SYED_AGL]

Hi,

Thank you for getting in touch.

I’m really sorry to hear about your experience — that’s certainly not what we want for our customers. To help us look into this further and assist you as quickly as possible, could you please send us your account details via private message?

Once we have that information, we’ll investigate and get back to you with an update.

Looking forward to resolving this for you.

SYED