App does not show current usage. Has trouble connecting to my account details

Andrewtikki
Transformer
37 Replies 17925 Views

My AGL app won't show any data for my gas and power.

Click on usage - top left corner has "Connection in progress" Photo of a man next to a light and tv set up in the background.

 

Has been like this for days. Have tried deleting and reinstalling app to fix issue. 

 

Any help would be great,

 

Thanks!

52 REPLIES 52
Murf78
Switched-on
0 Replies 7416 Views

Having the same issue and hasn’t been working for weeks. Please fix

David_AGL
AGL Community Manager
0 Replies 7410 Views

@Andrewtikki , @Murf78  thanks for the feedback.

 

@KennyB Can we look into this?

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KennyB
AGL Moderator
1 Reply 7327 Views

Hi @Murf78 & @Andrewtikki ,

 

Can you please send me your account number privately and I'll look into this further?

 

Are any of your property in the middle of a move?

 

Thanks,

Ken

IBM
Switched-on
0 Replies 7302 Views

How our app is not working; it is showing other peoples bills and it is missing information over the last two weeks.

 

Can AGL update me on what is wrong and when it will be fixed please? 

Murf78
Switched-on
0 Replies 7290 Views

Seems to be working now, thanks for looking into it

David_AGL
AGL Community Manager
0 Replies 7280 Views
 
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Kevin89
Switched-on
0 Replies 7260 Views

My apps is not working too. Please fix it. 

Jac
Switched-on
0 Replies 7244 Views

Same!! 

Ragab
Switched-on
0 Replies 7236 Views

I have the same issue.