Account stuck on 'we're just putting the final touches on'

[cat-mirella]

Trying to log into this account to pay a bill, but as I said it's been stuck on just putting the final touches on for about a week or so. When it was accessed at the start of the month it worked fine. Not sure what to do here?

[David_AGL]

@kayrenn28 I followed this one up with IT for you and it should now be resolved, but I haven't heard back from you after messaging. If you're still having problems, just drop by again and let us know.

[micko70]

Hey I cannot sign in, I've had several attempts at logging in as a first time account user but still I get the same message time after time:

"We're just putting the final touches on. Your account will be ready shortly so please check back soon."

It has been about 2 months now since I signed up.

[David_AGL]

@micko70 sorry you ran into this issue. The first step is to contact us, via web chat so the issue can be investigated and cause established. If you find the problem is still occurring after you go through this process, please send me a private message here.

[kayrenn28]

@David_AGL Sorry for the late reply. Yes, it has finally been resolved. Thank you. 

[zenith556]

I have been trying to access my account for a while but everytime I got this msg "We're just putting the final touches on."

[David_AGL]

@zenith556 please send me a private message (click my name and then "send a message") with your account details and I'll follow this up for you.

[Bruiser]

Ive had the same trouble now for 7 weeks 

I cant see my current usage on the app ive rang  4 times and still get no feed back at all

all i get is delete the app and download it again or we will have a look for you 

[David_AGL]

@Bruiser if you've already tried contacting us without result, please send me a private message with your account details (click my name and then "send message") and I'll investigate for you.

[Quozl]

@David_AGL I've had this issue since signing up on 07/03/2020

"We're just putting the final touches on. Your account will be ready shortly so please check back soon."

I've sent you a pm with account details can you please look into it and advise.

Regards