About kayrenn28

@David_AGL Sorry for the late reply. Yes, it has finally been resolved. Thank you.

@Leigh- I don’t see a point contacting AGL through webchat and phone anymore. I have done this several times for a month and all I got was it will be resolved in 48 hours which, of course, not resolved week after week. Hence this thread. Your team tried resetting the account as they said it wasn’t registered properly (which you just mentioned on your thread as well), so I don’t see new progress or findings in this. Unless, you can guarantee that it will surely be resolved this time through webc ...

@JA1 It’s probably gonna be longer than that. It’s been 2 months for myself. No updates, nothing. Only apologies. I’m already thinking about changing provider as this is really difficult for me to track my usage. Why offer the an online service when it’s not even working.

AGL has been "investigating" this matter for way too long and there is no progress. I've called and I have chatted with them live, but all they said was it will be resolved in a few working days. It's been a month now! So, what is the progress now? This is superbly inconvenient. What is the point of having an app and online services when none of them are working? And mind you, I have been extremely patient with the progress and customer service the past one month.