AGL gas app not working.

haskim1
Switched-on
1 Reply 329 Views

Unable to see gas usage  projection in app as just keeps on saying used gas is zero and end of month projection is zero.

1 REPLY 1
Natalie-AGL
AGL Moderator
0 Replies 324 Views

Hi @haskim1, Thank you for reaching out and bringing this matter to our attention. 

 

We are currently investigating a known issue with the app which it causing your bill projected to reflect zero, this may also prevent you from submitting a meter reads. A high priority request has been raised to resolve the issue and we are currently investigating the matter and hope to have this resolved soon. 

 

We apologise for any inconvenience caused. 

 

Kind Regards, 

Natalie