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Hi @gcrabb01 - thank you for taking the time to provide this feedback.
I'm sorry the app has not been working for you, I know as a consumer how frustrating this can be.
You can access all of the services of the app through AGL's MyAccount at myaccount.agl.com.au where you can use the same login details as the app, including AGL chat.
You can find all of our contact methods at agl.com.au/contact-us.