AGL App Error Message

[SandyH]

The following measage has been on my app for over 3 weeks now, despite restarting my phone.

"We are experiencing a technical issue the may impact you from seeing your usage data.  We're working to fix tjis as soon as possible."

Anyone else have this problem?

[Lester]

Yes, I have mentioned it in another post here.

This bar up top . . .

[SandyH]

Great!  So do you know how to get rid of it?

[Lester]

They know about it I'm sure, I guess it just has to drop off by itself with time.

From other posts on here there can be some very unusual data billing issue floating about.

Technology, pfft.

[SandyH]

Thanks. I'll keep sn eye out for that.  Hopefully my next bill is correct!

[Denny]

Yes, same "usage not showing" message on my website account, but I can see usage on website.  The app does NOT work at all.  Go through the process of setting up app, and that returns me back to the set up page.  Cannot see any of the useful information I used to have access to.  I did not mind rates a little higher than others and feed in tariff decreasing because the app was so useful.  Now that reasoning is redundant I am looking for another retailer.  

[Brendan_AGL · Accepted solution]

Hi @SandyH 

We are aware of a technical issue affecting some users. Our technical teams are working closely with meter data providers to resolve it as quickly as possible. While this issue does impact certain users, you may not be affected. However, due to the nature of our outage messaging system and the complexity of the issue, you will still see this message on both My Account and the AGL Mobile App.

Thanks,

Brendan