Yes, same "usage not showing" message on my website account, but I can see usage on website. The app does NOT work at all. Go through the process of setting up app, and that returns me back to the set up page. Cannot see any of the useful information I used to have access to. I did not mind rates a little higher than others and feed in tariff decreasing because the app was so useful. Now that reasoning is redundant I am looking for another retailer.