It’s the same with me. I should be getting emails to let me know how I went, and I’ve heard nothing. I asked the helpline and they weren’t able to tell me anything except that it takes 7 days to come through. It’s been longer than that since my first challenge 

AS I said, there is no point to join and just waste of time, It is impossible to have 4 consecutive days to claim the reward.

AGL consultant is useless, the best is switching to other supplier.

Hey @andy0416 & @Lono, just letting you know that the team have looked into both your accounts and you'll see the credit on your next invoice 😊

Thanks, 

Basil

I cam here to look for this very issue, appears I am not the only one who has not heard from AGL. As a new customer, I hope the rest of the service is not like this.  How do I go about getting this resolved?

Hi Lester.

What I posted is exactly the text message I received: 

"Earn $10 for exporting 0.59kWh or more to the grid the grid."

It was another factor, along with rather ambiguous English in the other text messages, that led me to the suspect the messages may well be a SCAM. 

@BobF 

My texts were slightly different 

Hi
AGL Peak Energy Rewards: Event Monday, 6:30 PM - 8:30 PM
Reply Y by 6:30 PM to take part.
Earn up to $10 in bill credits for hitting one of the following targets:
Standard Target: Earn $5 for importing 2.43kWh or less from the grid. OR
Challenger Target: Earn $10 for importing 2.13kWh or less from the grid the grid.
To de-register from the PER program, and all future events: https://agl.com.au/deregister
For help, call AGL on 131 245

Each event varied slightly in power and times. 
The number I was given to call is;

1300 377 118 Option 3

This apparently is the PER Team. Will call them tomorrow. 

Hi Lester

An example of the rather ambiguous targets in English:

"Hi Robert ........

AGL Peak Energy Rewards: Event Monday, 5:30 PM - 7:30 PM

Reply Y by 5:30 PM to take part.

Earn up to $10 in bill credits for hitting one of the following targets:

Standard Target: Earn $5 for importing 0.01kWh or less from the grid. OR

Challenger Target: Earn $10 for importing 0.01kWh or less from the grid the grid.

To de-register from the PER program, and all future events: https://agl.com.au/deregister

For help, call AGL on 131 245"

Again, "..the grid the grid." error is repeated, but are not the "Standard  Target" and the "Challenger Target"  have identical requirements - or am I missing something?

"Standard Target: Earn $5 for importing 0.01kWh or less from the grid. OR

Challenger Target: Earn $10 for importing 0.01kWh or less from the grid the grid."

That is, in my case zero import from the grid during the nominated period should have resulted in a credit of either $5 or $10 to my account?

Hey @BobF & @Caban, 

Sorry to hear you've have a bad experience! We are aware of some technical errors from the last event, so I will send you both a direct message to understand your situation more and then pass it onto our support team. 

Cheers, Basil

Have been trying to reply but keeps saying the highlighted text is illegal HTML, but it's just plain text.

Then I sent one line and it now says I have exceeded my PM Quota

The text messages direct calls to 131 245 which I called yesterday, it goes to a Philippine Call Centre. The girl explained that if I didn't receive an email, I did not qualify. When I pointed out I did not download any electricity from the grid during the nominated period, she admitted she had many other calls about the same thing, she did not know anything more about the Peak Energy Rewards Program and I should email peakenergyrewards@agl.com.

As I ran on battery during the nominated periods, zero download from the grid, and strangely not even a courtesy email from AGL I am concerned at AGL's veracity, integrity and transparency in this program. I suspect they are trying to mitigate their very high electricity buying prices in peak periods, but they must also be clear and transparent with their client consumers.

I will be taking it up with AGL by email. 

Hey @B_P, 

Hey @B_P, confirming this has been resolved for you and that the credits will be applied on your next invoice! 

@Basil_AGL 

OK, thanks for that but I hope a few lessons have been learned. As Community Chairman I supported AGL to our community Members and as Estate Manager transferred our community connections (sewer stations, street lighting, community gates, community shipping locks etc) but the bungled Peak Energy Program shook my confidence in AGL service.

A couple of other complaints have since been posted, I will monitor this chat to ensure they also receive prompt attention. Electricity is now a major family expense and all of us are seeking any cost relief that may be available. 

Hey @Vkrickles, sorry to hear you have had that experience recently.

Due to a system error, some customers may not have been included in the events that they replied to. So, if you could reach out to peakenergyrewards@agl.com.au, then the team will investigate and apply the appropriate credit to your account.

Thanks heaps, 

Basil

Hey @Marckietan,