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Amcgrath Switched-on

Controlled load - not showing up on my bill

Hi there, I contacted AGL a few months ago re my bill and no one got back to me. (the classic, we’ll investigate and get back to you then never did)The control load is showing up as ‘0’ on each bill when previously it had seperate charges. We have electric hot water and haven’t changed anything in our home. Why am I being charged our entire electricity bill at the higher rate?? Amanda
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