You choose to charge me around $65.00 for paying my last electricity account ONE DAY LATE. Payment was late because YOU failed to send your customary reminder a day or two prior to date for payment. In addition you have FAILED to respond in any way to TWO Emails sent to you explaining my position. In addition you harnessed me with repeated phone demands DESPITE FAILING to make ANY response to my Emails. Can you provide justification for your outrageous behaviour?.RegardsGail
