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Special fee consideration

We recently found out the duct had completely come off the vent and the under house was being heated not the interior, our heating is only 1year old & this happened last year also. Our gas bill went up but we thought there is nothing we can do about it. It’s happened again in a different place and we’ve had the company out to fix it again. My question is there special consideration when this happens? I know Yarra water has a one off consideration if thing happens out if your control do AGL have ...
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