I have just had the most refreshing customer service experience in many years while having a problem resolved.Regan from the Issue Resolution team answered my call, was able to assess my real concerns and provide me with clear useful information quickly, efficiently and most importantly.....professionally. I am quite cynical about Contact Centres and there ability to listen and respond to customer concerns, but Regan has demonstrated that there are "stars" in this arena.It is difficult with volu ...
