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Discount/freeze on paying bills

I have tried calling and going into My Account to contact you about applying for a discount/feeeze on my bills but I cannot get through. All 3 of us living in my apartment have lost our jobs today and cannot afford to pay bills in full. How do I get a long extension on the bills? I want to apply for Stay Connected but none of the links are working. If I don’t pay my bill in full will you turn off my power? Thank you
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