About Soph_

Hi Jayden @jayden_AGL wrote: Hi Soph, Thank you for getting in touch with us here! You're definitely interpreting this information correctly and I can understand where your concern is coming from. Our billing team will need to take a closer look at this, so please get in touch with us via web chat here. Kind regards, Jayden I gave AGL a call and they disagreed with how I read the meter. They said it the meter has been read six digits and they have to keep it as is. My next question is " ...

Thanks Jayden. I'm gonna hold off on payment until the issue is resolved.

Hi, Can anybody please tell me where the decimal should be between these black and red numbers? I have taken a photo of my unit's hot water gas meter, which reads 11426393 (see below). Per AGL website I would read 1142.6393 but the bill said 114263.93 then it gets multiplied by 10 again?!? Total usage for 34 days per the bill I received is 2,080 MJ. I live in a one bedroom apartment (high rise building) with another flatmate and there is no way we could use that much hot water in 34 days. Any ...