About akouz

Hi Jayden, Now all bills are available, thank you. Regards Alex

Hi,While accessing my AGL account at https://myaccount.agl.com.au/bills? I've noticed that several bills are missing. So far I have only 4 bills available:16 Sep to 2 Oct 20183 Oct to 2 Nov 20183 Feb to 2 Mar 20193 Mar to 2 Apr 20193 bills for period from 2 Nov 2018 to 3 Feb 2019 are missed. Is it possible to recover them?

Hi Jayden, No, I did not request another copy of an old bill. System offered me to generate a new bill, I've chosen that option. Apparently it generated a new bill because I can see a summary of a new bill in my account, it is $60.41 credit. But I do not have access to the new bill, when I download it I get the bill for December for $136. There is no reason why AGL sent me again the old bill for November last year. It was not the last AGL bill, it was not the first AGL bill. It looks randomly ...

BTW, yesterday I rang AGL and asked the robot to generate a new bill. I hoped it might substitute my latest bill with actual meter readings instead of estimated. It did not happen. Robot told me it generated another bill. I was not able to see the new bill, only a summary appeared online. Maybe it is a cause why AGL sent me an old bill. It looks like your billing software has not been debugged properly.