About LisaO

Have called 6 times over the course of two weeks, each time the call ending with a promise that they will call back. And I have never had a call back the whole time. everytime I call back I get the same promise someone will follow up and call back (on the same day) and I do not hear from there ever again. I can name all the staff I have spoken to and made the promises. Just blatantly saying they will do something and not doing it.

Hi there - context I have called 3 times now to AGL customer service now and each time have no success in resolving. I am the partner of the account and was only authorised on the energy account but not on the nbn account. On 26/7 - I went into my account and changed my energy plan AND also ordered an NBN Fast Plan which had a promo at $59/month plus a 2 for 1 eero modem. I got reference number in an email but no confirmation of what service I ordered.On 2/8 - I called asking about where my nBn ...