About Manuela

Thanks Megan.Maybe the wording of the email telling customers that there would be a change to monthly billing could be amended to reflect that it is in fact optional. It would be handy to provide information on how to restore the quarterly billing.RegardsManuelaSent from my iPhone

Thank you both for your advice and comments . I see the change to monthly as a way for AGL to encourage direct debits - or what I call ‘set and forget’.

I would like to tell a human that this latest idea of monthly billing is objectionable. It is just a way to force you to go to direct debit because of the inconvenience it causes . With direct debit, people are less likely to question their bills. And I know from friends and family just how many mistakes are regularly made in billing . AGL - don’t try and couch this change as a benefit for the customer. It is purely for your profits