About Connie6677

Thanks mate, but we are not talking about the same things.

Hello, my latest quarterly gas bill has just been released, but whether I access my account through a browser or the mobile app, the bill period shown for this new bill is actually from the previous quarter. This is causing me a lot of confusion. I hope this issue can be fixed so that the information I see in my account is accurate and not misleading. (This isn't the first time this has happened; the same issue occurred last quarter as well.)

On February 23rd this year, I received a gas bill, and I paid this bill on the 24th using my bank card. I hadn't accessed my account for a long time, but today when I logged in, I found that the bill's status was still marked as unpaid. I immediately checked my bank app to confirm the payment, and I found the transaction in the listing. It shows that the transaction was made on February 24th and successfully processed on February 28th. I don't understand why the status of this bill in my account ...

In mid-October 2023, I joined AGL's electricity plan and gas plan, and my house quickly had electricity and gas connections. Up to this point, everything was satisfactory. However, there is no information about the electricity plan in my AGL account; I can only see the gas plan. In November 2023, I paid the first gas bill, but until now, which is three months later, there is still no information about my electricity plan in the account. Additionally, there are no bills visible, making it difficu ...