Request for Assistance with Unresolved Bill Payment Status

[Connie6677]

On February 23rd this year, I received a gas bill, and I paid this bill on the 24th using my bank card. I hadn't accessed my account for a long time, but today when I logged in, I found that the bill's status was still marked as unpaid. I immediately checked my bank app to confirm the payment, and I found the transaction in the listing. It shows that the transaction was made on February 24th and successfully processed on February 28th. I don't understand why the status of this bill in my account has not been updated even after three months (from February 28th until now). I hope the staff can help me resolve this issue. Thank you.

[megan_AGL]

Hi Connie6677,

Thank you for reaching out.

We'll have to get some more information from you to determine if there are any issues with the payment or whether this is just an issue with the payment reflecting in our online services.

We will send you a private message now.

Kind regards,

Megan