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  • by Natasha_AGL
‎07-03-2025 09:27 PM

NBN Bill overcharged

‎07-03-2025 09:27 PM
 I got my internet bill for January 2025 which is charged $92.37. A monthly charge should be $74. I have been with AGL for more than one year. Don't understand where this number came from. Call ...
by ZJack in Internet - General
‎07-03-2025 09:27 PM
Show results in replies (1)
  • @ZJack  Good morning! I can understand the frustration of calling 5 times and no resolution. ...
‎11-04-2025 10:03 PM

No internet connection

‎11-04-2025 10:03 PM
WA Lynwood area no internet connection from PM. But no customer service at all. 
by Cyc in Internet - General
‎11-04-2025 10:03 PM
Show results in replies (1)
  • Afternoon @Cyc  In the afternoon it can be slower for the internet as typically that is when ...
Sunday

Poor mobile reception should i get a landline? How...

Sunday
Emergency services couldn't contact me on my mobile phone. Checked Optus tower location and we should have 5G cover. What do I need to do to get a landline apart from buying a hands free phone.
by Zoro44 in Mobile - General
Sunday
Show results in replies (1)
  • @Zoro44  I sincerely apologize that you were unable to be contacted by emergency services. I ...
‎02-08-2022 11:57 AM

NBN Onboarding - Remote Activation

‎02-08-2022 11:57 AM
How does the NBN onboarding process work?    I signed up on Sunday and today Tuesday I got an SMS saying:  "please contact AGL on 1300 001 038 to complete your Network Termination D...
  • Tags
  • help_connectnbn
  • help_setupinternet
by ThirstyOctopus in Internet Accounts & Plans
‎02-08-2022 11:57 AM
Show results in replies (3)
  • Morning @Jk37 That was frustrating for me to read, I mean that level of service especially yoursel...
  • Hi @ThirstyOctopus. Agreed - it looks like something may have gone wrong with the onboarding proces...
  • Hi,    Thanks all good, I called the same number again and this time it was someone tha...
‎14-06-2025 06:31 PM

Direct Debit not setting up

‎14-06-2025 06:31 PM
As a long term AGL gas and electricity customer, I recently moved internet to AGL as well. The connection is working however the system won't let me set up a direct debit from my bank account. Have t...
by Sculls9 in Internet Accounts & Plans
‎14-06-2025 06:31 PM
Show results in replies (1)
  • Good morning @Sculls9  I am so sorry for the experience you have faced with setting up the d...
‎29-05-2025 06:26 AM

Replacement sim show SOS for 8 days

‎29-05-2025 06:26 AM
<span;>Hi Sheena-AGL <span;>My son lost his Mobile phone 20.05.2025 <span;>I received 2 new rAGL replacement sims. After AGL Team activated sims and both  show SOS <span;...
by Lisahong in Mobile - General
‎29-05-2025 06:26 AM
Show results in replies (2)
  • @Lisahong  Afternoon, I can't imagine how frustrating this would be for you and your son. I k...
  • @Lisahong Afternoon,  I don't expect myself to pay for something that wasn't usable.   ...
‎16-06-2025 08:33 AM

Home Internet

‎16-06-2025 08:33 AM
I am on a disability pension Is there a cheap Internet plan with a modem 
by Drewteesspoon1 in Internet Accounts & Plans
‎16-06-2025 08:33 AM
Show results in replies (1)
  • Good morning @Drewteesspoon1  The cheapest NBN plan we have is the home basic with a free mo...
‎14-09-2023 05:34 PM

New FTTP connection, no IPv6 and Port Forwarding d...

‎14-09-2023 05:34 PM
I thought I'd make use of the discount on FTTP NBN in our new house (we subdivided out block built new houses).  So after years with Internode and having ask AGL pre-sales if IPv6 is support ...
by CypherOz in Internet - General
‎14-09-2023 05:34 PM
Show results in replies (1)
  • @HappySoft   Afternoon, regarding this, it is a setting that can be applied in the modem that...
‎15-04-2025 11:55 AM

This is the worst company i have ever used - Pleas...

‎15-04-2025 11:55 AM
There is an issue with my nbn connection and booked on Friday for them to come on monday. Monday comes no one showed up so called AGL and they cant find the booking in there system. So i rebook in fo...
by elliot1 in Internet - General
‎15-04-2025 11:55 AM
Show results in replies (1)
  • Afternoon @elliot1  That sounds really frustrating, you have taken time off work to resolve a...
‎26-03-2025 09:24 PM

HORRIBLE SERVICE!!

‎26-03-2025 09:24 PM
If you’re thinking about getting AGL internet, DO NOT!! The product itself is horrible. I have everything bundled with AGL, gas, electricity, phone and also NBN. I am meant to be on the best plan and...
by Moz22 in Modems & Hardware
‎26-03-2025 09:24 PM
Show results in replies (1)
  • Hello @Moz22  I am really sorry to hear that you work from home and that the reason you can't...
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