We just received a letter in the post addressed to the “Energy User” to say that the gas would be cut off it we didn’t respond to the letter by 28/11 (letter received 27/11). It stated we didn’t have an account so the rates were going to be the full amount allowed. However, we do have an account (gas and electricity) but I cancelled the gas in August when we had no more gas appliances. This is the second time we have received a letter telling us we do not have an account, possibly because AGL fa ...
