I have not been able to access your app for months. Hugely inconvenient and frustrating

MattyY78
AGL Idea Moderator
31 Replies 10381 Views
 
31 REPLIES 31
MattyY78
AGL Idea Moderator
0 Replies 5894 Views

Hi Paige, thanks for your feedback.  Are you seeing an error page with a rainy cloud or is the page blank when you login?  Any screenshots you can share will help our investigations.

Dawes84
Conductor
0 Replies 5888 Views

Yes, it goes to a page with a rainy cloud

jaydeny
AGL Moderator
0 Replies 5816 Views

Hi @Dawes84,

 

Apologies for the delayed reply!

 

I'm happy to confirm that this issue was resolved last month. If you're still having issues, please let me know!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
OnE
Semiconductor
0 Replies 5808 Views
No, this is still not working for me. I've tried to reset the app and still getting the same error screen.
Dawes84
Conductor
0 Replies 5804 Views

@jaydeny

Resolved how? I've had no assistance & it definitely is still not functioning. 

Dawes84
Conductor
0 Replies 5803 Views

@OnE I've tried to get help with this for quite some time and am getting nowhere. I hope you have better luck than I 

OnE
Semiconductor
0 Replies 5796 Views
@MattyY78 @jaydeny this is still not resolved. Please stop closing issues that people raised on this,
jaydeny
AGL Moderator
0 Replies 5793 Views

Hi @OnE  & @Dawes84 ,

 

Apologies for the misunderstanding.

 

There was a large-scale bug was resolved last month that was responsible for many similar issues, but it seems that this was not relevant in your cases.

 

If you can both send me a quick private message with your names, AGL account numbers and email address, I'll be happy to help further!

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.
OnE
Semiconductor
0 Replies 5789 Views

@jaydeny I got this "You have reached the limit for number of private messages that you can send for now. Please try again later."