About Andrew2008

Finally, Today, my e-sim card issue solved completely. Just would like to Thanks to John (From AGL customer Service Team) helped me through out, and explained me the all process, and status from AGL end. Finally get this solved. Generally, the e-sim activation process did not finish from AGL end, it is impossible to get your e-sim online.The below information I shared are the reasons and may be useful for other customers who have the similar issue and struggling on it.On 09 Oct, I requested the ...

On Saturday, I callected my parcel from AU POST, you know the staff could 't find the pacel, actually it is just a Physical Sim card in a letter. After home, I insearted this sim card to my iphone, it was working and was able to make phone call. It is not easy after the service disconnected few days without phone calls & messages. Today (Monday), I called AGL customer serivice again for solving my e-sim card, but not sure what is the reason why I am unable to active my e-sim card. So, I request ...

Hi @sad I can completely understand your situation as this is similar with mine, very disappointed. I transferred 2 numbers from TPG to AGL, both numbers after one week still haven't activated successfully, however, my old 2 numbers has been disconnected. This caused that Customer service cannot help me until I provide my driver license, and passpord documents to be send a dedicated email. They refused when I asked them to send me verification code to my email address or my another mobile number ...

I would like to share this topic as I got this situation which make me so frustrating, not sure if there is an error from AGL, any other customer got the same issue? I transferred my existing 2 sim cards from TPG to AGL on 30th Sep (one is e-sim card, another one is physical sim card). However, old sim card disconnected before new sim card activated and caused me no phone numbers to be used. So, for the e-sim card, on the same day I received the welcome email with the qr-code for asking me to st ...