Is your location in Melbourne? I am in Melbourne where the meter installation occurred. I am attempting to do some detective work on this and let the phone operator know about all details, mine and I will mention your issues as well. AGL was hopeless with us upon our new rental connection as well 2.5 years ago! Nothing was connected upon moving into our rental when I had had done pretty much the same thing beforehand to ensure no issues ...a joke.Get Outlook for Android<>