About Mad

Hi Xander,For some reason, I can't access the online chat as the "chat bubble" is blank.There is no indication on the business hours that I can find in the website or in the bill that I get. So I don't know when is early morning or in the evening since I don't have a reference point. Is early morning 7 am, 8 am, 9 am? and evening 5 pm, 6 pm 8 pm? RegardsMAD

I encountered a number of issues with AGL. Here goes.1. The gas rates (and probably electricity as well) given in the websites appears to be the old ones. I received an email a few weeks ago indicating new rates starts on 1 Aug. However, if you go to the website and look for the rates, it is still showing the old rates. 2. The gas rates given in the email indicating the change on 1 Aug shows the same rates for peak and off-peak. I thought off-peak would usually be cheaper? 3. I tried to ch ...