About David-1953

Thank you Olgi for getting in touch.I have a few questions about the last gas bill, best plan for us, and the account.How was the concession of $34.75 on our last gas bill calculated?Why are the general usage charges split onto 4 parts? They also differ after the price change.We received and email from AGL stating we can save if we change plans. How has the saving of $209 on a Value Save plan been calculated?To properly compare current plan options, what is the estimated annual cost on our exist ...

Many customers have posted messages about trying to communicate with AGL. I totally concur. Chat takes forever to respond. Messaging is the same, one response we received was at 12:08am! Calling them on their 13 number, on hold, terrible music, heaps of ads, try messaging suggested, wait time always 5 minutes (never is), we have tried calling 3 times at different times of the day and always on hold for 30 minutes. We just hang up. Seems like the customer service team only have 1 person! Truly pa ...