log in

[Chrisdu]

hello, my email is [private information]

name is meiyu 

phone is [private information]

account number is [private information]

i can log in my app with this email, but i cant log in on my computer.

it writes "[private information] isn't yet registered for My Account."

i tried to tie my account number to my email,

it writes"This account is already registered with a different email address. Please check your email address and log in again."

Could you help me to have a look please?

[Natalie-AGL]

Hello @Chrisdu, 

Thank you for taking the time to reach out to us. 

I'm sorry to hear that you have been facing trouble logging in to your My Account and can appreciate how incredibly frustrating this must be, especially when you can log in via the AGL app. We can certainly look into this further for you and ensure that you are able to access your account both via the app and online. I'll send you a private message and get some details from you. 

Kind Regards, 

Natalie