I have closed my gas account and have a $70 credit balance on it. I've received an email and a text from AGL asking me to contact them to process the refund. I spent 30 mins waiting for someone to take my call but had to leave. And I am trying the chat...one hour later and I'm still waiting.Is anyone there at AGL?Can't they just automatically process the credit to the bank account that they direct debited out of in the past?
