Closed account refund

blueanniecamp
Switched-on
1 Reply 2417 Views

I have closed my gas account and have a $70 credit balance on it. I've received an email and a text from AGL asking me to contact them to process the refund. I spent 30 mins waiting for someone to take my call but had to leave. And I am trying the chat...one hour later and I'm still waiting.

Is anyone there at AGL?

Can't they just automatically process the credit to the bank account that they direct debited out of in the past?

5 REPLIES 5
-Olgi-
AGL Moderator
2 Replies 2389 Views

Hi @blueanniecamp,

 

Thanks for getting in touch. I can certainly help with your refund. I'll send you a private message to grab your account details from you.

 

Thanks,

-Olgi-

Bella81
Switched-on
1 Reply 2344 Views

closed account refund

Bella81
Switched-on
1 Reply 2343 Views

how do  i get refund  closed account

Natalie-AGL
AGL Moderator
0 Replies 2331 Views

Hi @Bella81, Thank you for getting in touch. We can certainly assist you with your refund. 

I will send you a private message to further assist. 

 

Kind Regards, 

Natalie 

soross17
Switched-on
0 Replies 1525 Views

Hi, I closed my account a month ago and I am overseas. I have credit from NBN account but the NBN team doesn't answer to the chat as quickly as the other team. How can I get the refund now that my account is closed?