Badservices' latest conversations

Badservices Conductor
16-06-2023

Re: Terrible AGL services - unable to cancel my mobile phone services

This is rediculous, keep getting messages like this, "As a disconnection requires scripting to be agreed to before the disconnection request can be completed, I would advise calling us on 131245 9am to 6pmMonday to Friday AEST/AEDT.To process your disconnection in chat we would need an active chat session to complete the scripting required."and when I call, no one can help me, they kept tranferrin my call and put me on hold. Eventually got cut off or dead silence after an hour.
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Badservices Conductor
13-06-2023

Re: Terrible AGL services - unable to cancel my mobile phone services

I tried to send you private message but errors keep coming up, unable to sent
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Badservices Conductor
13-06-2023

Re: Terrible AGL services - unable to cancel my mobile phone services

Hi David,I will keep hearing the recording messages over and over again for 30 mimutes, then someone picks up the call and I told them I need to cancel my mobile phone service, then they said need to transfer me to other team, then put me on recording messages again for 30 minutes until it became dead silent and disconnected. I have just sent you a private message with my account no. please have a look into it for me. I am a loyal customer with AGL for gas and energy, not very impressed with the ...
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Badservices Conductor
13-06-2023

Terrible AGL services - unable to cancel my mobile phone services

I have tried to contact customer service for 2 weeks via the online chats, messages and even call the number they asked me to, I was told that I would be transferred to another department and then had no response, even the next day when I tried again, I got no response. I tried calling and sat on hold for over an hour several days in a row when trying. I would get through to the operator after 30 minutes every time, and they always just said that they would transfer me to the right department th ...
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