David42's latest conversations

David42 Semiconductor
22-02-2023

Re: Unreasonably high bill

It's taken me 2 weeks to come back because I have been busy. I work a full time job and run 2 site businesses after hours and on weekends. Paying a bill shouldn't take up so much of my time, so it was a low priority to me. I did not forget to create one of the accounts. I already had created both the AGL account, as well as the community account before attempting to use your link. It did not work. It would start to load the message page, but before it had rendered anything redirect back to my bi ...
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David42 Semiconductor
21-02-2023

Re: Unreasonably high bill

Following that link goes to a page that has 3 options to contact support. Leave a message, Chat or Phone. The leave a message button starts loading the page https://www.agl.com.au/aglmobileapp?open=messagingBut before anything loads it immediately redirects to https://myaccount.agl.com.au/overview before any opportunity is given to actually leave a message.I've been trying for days now and as far as I can tell, there is actually no way to contact support via the website because it's not configur ...
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David42 Semiconductor
07-02-2023

Unreasonably high bill

I've just got my first AGL bill after swapping to you. It's literally 3 times the highest bill I've ever received from my previous provider. $565 for 75 days. I'm a single person living in a small unit with no air conditioning. The largest bill I ever received for a 75 day period before swapping to AGL was $280, but on average it was usually around $230-$240. This bill has to be a mistake.I'm not sure why I'm trying to lodge a support ticket and I keep getting directed back to this community for ...
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