About Tutock

Are they limited development resources because you don't want to take away from the record profits to improve the customer experience? Look forward to your reply in 4 years time to say you're still looking into it. @David_AGL

Seriously mate, the OP was 2019! You've done nothing for four years to make it easier for customers to know when their contract expires.

Still investigating David?

Is it legal for AGL to roll me into a new long term plan that is more costly than my previous agreed to contract without my consent, approval or notification? The website states that as soon as they send the notification it is automatically recieved by the customer. I recieved no such notification and am now in a 2 year plan that is nowhere near the same comparrison as my previously agreed to contract. Should I go directly to the AER and energy ombardsman or has anyone had an equitable result w ...