VeeB's latest conversations

VeeB Switched-on
19-03-2023

Re: Missing invoice and late fees

Hello, no it has not been corrected as agreed. I reached out to them I think it was on thursday morning, via the AGL messages from my account as you recommended me, got redirected to the resolution team around 10:41AM, I am still waiting to hear back and honestly do not think they will reply to me at this stage. They ask you to stay online until someone can have a look at your case, but your connection times out after a certain time, making it simply impossible. I was messaging every hour to see ...
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VeeB Switched-on
15-03-2023

Missing invoice and late fees

So I received an SMS saying I gotta pay my invoice or late fees will apply. Thing is, I never received an invoice in the first place! I called customer support, and asked my invoice to be sent first before sending me a reminder to pay it. Common sense. The person on the phone tells me that only the telco agl branch emails have been put on the ban list for yahoo, Hotmail, Gmail,... All the main email clients it seems, and so they cannot email me my invoice. But they can mail it to me! Yeah cool, ...
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