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Final Update: The AGL complaints process worked well once a human was assigned the case. The AGL resolutions team - once assigned to the case - organised NBN to come out (not NBN subcontractors). The NBN team were highly experienced and worked out a plan and executed it within 24 hours. They installed the PCD and NTD at agreeable convenient locations. It was the experience I should have had at the start of the process 45 days ago.Feedback for AGL - when things go off script, it took a long ti ...

There has been some communication received now with AGL after another follow up by me re the complaint, and it has been raised with NBN and the complaint has transferred to the AGL resolutions team. I will update on progress here.

It is now been a month since ordering a fttp upgrade. I have now had 5 failure of communications on status and no updates, so am posting here now. 1. Nbn subcontractor number 1. Rang on day of appointment and realised it was a fttp upgrade and was advised he was not the person to do it. Someone else would come out 2. Nbn subcontractor number 2 arrives same day. He does not locate any PCD on any external wall (I also told him this when he first arrived). Digs a hole and refills it and leaves ...